What is your cancellation policy in Massachusetts?
Please note: We’re unable to cancel via email. Cancellations can be made through the student portal. You can find more information in our Student Portal Resources
Driving Lesson Cancellations
Driving lesson cancellations must be made via the Student Portal. Cancellation windows are measured from the scheduled lesson start time:
- More than 48 hours before: Cancellation is free. The lesson returns to your account and may be rescheduled.
- Between 48 hours and 2 hours before: A $100 late-cancellation fee applies. The lesson returns to your account and may be rescheduled.
- Less than 2 hours before, or after the lesson has started: The lesson can no longer be filled by another student and is forfeited in full, with no credit or refund. Forfeiture of required time may delay your license testing eligibility.
The applicable fee or forfeiture is displayed at the time of cancellation in the Student Portal.
No-Show or Non-Compliant Students
Missing a scheduled lesson or arriving unprepared, including without a permit, required footwear, or corrective lenses, results in lesson forfeiture with no credit or refund. If forfeiture compromises your eligibility to test within a required timeframe, you must purchase a new lesson to restore eligibility. Forfeiture may also affect testing eligibility in other ways.
Required Items
Drivers and observers must bring the following items to each lesson. Arriving without required items results in full lesson forfeiture, with no credit or refund:
- A physical permit or driver’s license – photocopies or electronic versions are prohibited.
- Glasses or contacts if required by a B restriction on the permit.
- Proper footwear as outlined in the Footwear Policy.
Tardiness and Make-Up Lessons
Students must arrive on time for lessons and observations. A 30-minute grace period applies after the scheduled start time, or 15 minutes for lessons involving observers. Failure to arrive within the applicable grace period results in full lesson forfeiture, with no credit or refund.
If you arrive late, end the lesson early, or experience a disruption, you receive credit only for the portion completed. Forfeiture of required time may delay your license testing eligibility.
The Next Street does not offer partial driving lessons; all appointments are two hours. If you need to make up time to meet state requirements, you must purchase and complete a full two-hour lesson to remain eligible for course completion and certification.
Observer Policy
If the original driver student is tardy or a no-show, the observer student takes the driver role for the lesson. Observers must arrive prepared to drive. If unable to take the driver role, the no-show or non-compliant policy applies: lesson forfeiture with no credit or refund.
Road Tests
License tests must be cancelled 5 days in advance. Failure to do so will result in a cancellation fee of $60. No shows will result in a forfeiture of the test.