Supply Update: We have select lesson slots available as early as this week. Peak time lessons are still booking out 6-8 weeks in select locations. We are continuing to add staff that meet and exceed our high standards of service and education and hope to be fully staffed by year end. Thank you for your patience and understanding.

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After reading this document, and signing after enrolling, I have permission to take the driver training program administered by The Next Street. I understand that the course will be conducted by a state licensed instructor from The Next Street. I release the school from liability for any accident or injury occurring while driving as a part of this program.

In-Person Classroom Policies

  1. Please arrive on time. Late students will not be admitted into class, and will have to make it up in order to receive a completion certificate.
  2. Students must sign in to each class. We cannot give credit without a student’s signature.
  3. Texting and cell phone use are not permitted during class.

Zoom Classroom Policies

  1. Students must participate in the entire 2-hour session on Zoom. Our instructors take attendance multiple times each class. Participation means responding to the instructor's questions verbally or in chat, engaging in group activities & completing in class quizzes when offered.
  2. Students under the age of 18 will need a parent/guardian to sign that their teen attended the full 2-hour session for every class taken remotely.
  3. Students will need to take and pass a 10 question quiz following each online session to prove that you actually learned the material
  4. Legal Name as Display Name - Please make sure that your full legal name, as spelled on your Learner's Permit, appears on your Zoom account. If you have a nickname you prefer to be called, you can add it after a dash after your legal name. Ex: James Smith - Jim
  5. Cameras On - During class, your camera must be on and pointed towards you on a stable/steady surface. If you have technical limitations and are unable to comply with this requirement, please notify your instructor via private chat message on Zoom.
  6. Please Come Ready to Learn & Take Notes - You should be seated upright, in a quiet location, where you can remain focused and present for the duration of class. We recommend, and research shows, that using a physical notebook and taking notes by hand supports learning and recall.
  7. Show Up and Be on Time - You must be fully present for the entire duration of class in order to get credit. Scheduled breaks will be given. Attendance will be taken at the start of class, after break, and at the end of class - you must be active and present during these checks in order to be marked present.
  8. Avoid Digital Multitasking - We understand the pull to do things while in a Zoom meeting, like scrolling on your phone, playing games, or checking your DMs. We challenge you to focus on the class materials in the same way you will have to focus (without distractions) while driving. Our instructors have the discretion to revoke attendance for any of the following reasons but not limited to: tardiness, disruption, lack of participation, technology issues, leaving early, inappropriate language or behavior for a classroom setting.
  9. Be on the lookout for an email confirming your attendance. This may take up to 48 hrs from when class was held.

Driving Lesson Policies

  1. If you need to cancel a road lesson we ask that you call our central office (860.631.4292) at least 24 hours in advance so we can reschedule you and give our instructor a heads up! Less than 24 hours notice will result in a fee of $80. Please be sure to cancel Driving Lessons via phone, as an email or voicemail may not be received as quickly.
  2. Any Driving Lesson scheduled for Mondays must be cancelled by Saturday at noon or you will be subject to an $80 late cancellation fee.
  3. Students must have their learner’s permit on them for every Driving Lesson. Students that arrive without their permit will not be able to drive and will be subject to our $80 rescheduling fee.
  4. Open toed or open heeled shoes are not permitted. Sorry!
  5. For the safety of our customers and employees, training, and quality assurance purposes, all Behind The Wheel lessons and Road Tests conducted in The Next Street Vehicles may be video and audio recorded. These recordings are retained in accordance with public records laws.


Inclement Weather

  1. Full Program. When a class is cancelled due to weather, that class will be added to the end of the course. For example, if lesson 6 is cancelled it will be added to the end of the program, after lesson 15. This will fall in line with the days of the week the course is run (M/W, T/TH, Su, etc.). You will automatically be enrolled in this make up class. If this date does not work for your schedule, you can reschedule anytime through your Go Ahead Center, or over the phone during office hours at 860.631.4292.
  2. Safe Driving Course. When a class is cancelled due to weather, that class will not be automatically added to the end of the course. You will need to schedule a new makeup class online through your Go Ahead Center, or over the phone during office hours at 860.631.4292.
  3. Driving Lessons will not be automatically rescheduled. You can book a new drive time at your earliest convenience through your Go Ahead Center, or over the phone during office hours at 860.631.4292.
  4. If you have a License Test scheduled, you will be notified via phone should it be cancelled, and our License Testing Team will get you scheduled for another date.
  5. All classes and driving lessons must be completed at least 10 days prior to your scheduled test date. If inclement weather pushes your class past your test date, please call our Customer Happiness Center immediately at 860.631.4292.


License Test Policies

  1. All students wishing to test with us must complete at least 2 hours of Driving Lessons 5 or more days prior to the test date.
  2. License Tests must be cancelled 120 hours or 5 days in advance so we can notify the DMV. Less than 120 hours or 5 days notice will result in forfeiture of your testing fee and you may be subject to a $40 fee from the DMV.
  3. Paperwork must be in at least 2 weeks prior to your test date.


Completion Certificate (E-dec)

  1. Your e-Dec will be uploaded to the files tab of your student portal 5-7 days after you have finished all of your classroom hours, quizzes, signature requirements, any behind the wheel training you purchased and your balance is paid in full.

*Please note: the DMV will no longer accept paper CS-1 certificates that are written after July 27th 2021. Anything written prior to that date is valid and will be accepted by the DMV. We are happy to re-issue an electronic certificate for a $15 administrative fee & 5 business days notice prior to the date you need it by.


Refunds

  1. You must pay for what you use. If you attend one class or the class start date has passed, you will need to pay for the entire course. This is because you have held a seat that another student could have used.
  2. If you purchase a Bundle and decide to not complete it, you will be charge al a carte price for the products. The Bundle is a reduced price.
  3. Unused products may be transferred to a sibling. Unused classes may only be transferred if the start date has not passed.
  4. Unfortunately, we are charged for credit card payments and refunds. Because of that, all refunds are subject to a maximum of 10% service fee.
  5. Purchases must be made within one year to be eligible for a refund.


Gift Certificate Terms and Conditions

Gift Certificates can be bought for any denomination and may be applied toward any of our offerings, including:

Gift Certificates do not expire and are transferable. They will be e-mailed to you immediately after purchase. Please note, all gift certificates are final sale and are non-refundable.


I have read and understand the policies and procedures and I am aware of the penalties if they are not followed