FAQs

Right now, we have no indication from the DMV when license testing will resume. We are hopeful it will coincide with the Phase 2 reopening in CT. We will continue to update you as more information becomes available to us.

Yes, we will still be doing driving lessons in 2hr intervals like before, but with some specific health guidelines to ensure the continued safety of our instructors and students.

Due to the nature of remote learning, DMV now requires us to collect signatures and quizzes for each class, making our process for generating certificates delayed. We have just finished working with our software team to make the writing of certificates possible again and have started the process of issuing them. We will be back to our normal promise of issuing it within 2 weeks of your final class or driving lesson.

At this time the Dmv has suspended all road tests until further notice. You can visit their website at https://portal.ct.gov/dmv for more information. DMV seems to be cancelling a week at a time. If you have been booked for a Road Test within the next several weeks, chances are it may be cancelled.

You can reschedule a makeup class by logging in to your student portal and click the makeup button next to the class you have missed or are going to miss. We are offering Zoom Classes until Aug. 31st therefore the location of the class does not matter.

If you would rather talk to a live agent, you can send us a text, chat or simply give us a call.

By Phone: 860-631-4292 M-F 9AM-5PM

Chat, Call Back or Student Portal Access: https://www.thenextstreet.com/ct-driving-school-contact-information

We are so sorry for any inconvenience. There may have been a last minute change in Instructor or schedule that did not update our reminders system correctly. If you are ever in the wrong class, please give our call center a call immediately or mention it to your driving instructor. We will make sure to get you in the correct class.

Students cannot sign in with their email address, you must use the unique username that is emailed to you. However, if you forgot your UN/PW, you can try to reset or give us a call and we can mail it to you.

Absolutely! We are currently working on mailing those certificates out and you should receive them within 2weeks. Should you need it sooner please reach out to us and let us know of your situation.

We have recently updated the Student Portal and always looking to improve it. Right now, once the attendance has been updated you will be able to see the make up button. Please give us a call if you don’t want to wait.

You can see your schedule 24 hours a day/7 days a week by logging into your student portal, clicking on ‘Scheduling’ and then ‘My Schedule.’

For students under 18, Parents should sign the signature box after. Students over 18 can sign the box themselves.

Students may start classes at the age of 16 with no permit, in fact we recommend they take a few classes before getting their permit. You can enroll into a class that starts on or before their 16th Birthday.

The current Zoom Class is something just approved during the Covid-19 shutdown and the DMV requires adequate proof verifying a student’s attendance. We added a quiz to show the student’s knowledge of the classroom time they completed.

We are prioritizing students who had cancelled lessons between March and June first, as well as students who are coming up on permit expiration's and license test ineligibility. We are working very hard to make this as fair as possible, while still making this easy for our customers.

Our License Testing team is working non-stop to reschedule all cancelled tests. We are using a cancellation list, and going through it in order based on cancellation date, location, and other factors. We will contact you directly when we get to your name on the list. We appreciate your patience.For students under 18, Parents should sign the signature box after. Students over 18 can sign the box themselves.

We cancelled over 100 test dates, in 20 locations, of over 2,000 students. If your test was cancelled in March you are in the top 1/4 of the list. If your test was cancelled in April you are in the top 1/2 of the list. If your test was cancelled in May you are in the back half of the list. If your test was cancelled in June you are in the back 1/4 of the list.

Once we process all cancellations OR the DMV supplies us with enough testing dates to alleviate the backlog, we will be able to schedule new students into tests. We plan to turn on self-scheduling in the next couple weeks. Stay tuned!For students under 18, Parents should sign the signature box after. Students over 18 can sign the box themselves.

Absolutely! If you are able to get a test date with the DMV, let us know and we can get your certificate in the mail ASAP, and refund you for your unused test.For students under 18, Parents should sign the signature box after. Students over 18 can sign the box themselves.

You have several options. 1. You can finish up your driving lessons with what we have available. Then take your test. 2. You can test as soon as you get a test date at DMV or with us, and take the lessons later if you are eligible for the Full Course certificate. 3. You can forfeit the lessons, and we can issue a refund for the value of the unused lessons.

*Note: if you are testing with The Next Street you need to complete at least 2hrs behind the wheel with us prior to your test.For students under 18, Parents should sign the signature box after. Students over 18 can sign the box themselves.

There have been some changes to this procedure since the resumption of license testing. You will need to bring a check made out to the DMV for $84, which is the cost of the new license. Parents of students under 18 or students over 18 will need to fill out an application to have your license mailed to you. The DMV will mail you your license. For students under 18, Parents should sign the signature box after. Students over 18 can sign the box themselves.

The DMV is not issuing temporary licenses as they have in the past, while you wait for the actual license. Until you receive the physical license, you are still on Lerner's Permit rules. For students under 18, Parents should sign the signature box after. Students over 18 can sign the box themselves.